Mess Owner Terms & Conditions Customer Terms & Conditions

DMFU Mess Owner Terms & Conditions

1. Introduction and Scope of Agreement (For Mess Owners)

Welcome to DMFU (Daily Mess For You), a digital platform designed to facilitate meal service management for mess providers by connecting them with local users seeking daily meal subscriptions. DMFU offers a streamlined platform for mess providers to create and manage meal plans, accept payments through a coupon-based system, and track user meal consumption using QR code scanning.

Scope and Agreement

These Terms and Conditions govern the use of DMFU’s platform by mess owners, outlining the rights, obligations, and legal framework applicable to all registered mess providers. By registering and using DMFU as a mess owner, you agree to comply with these Terms, forming a legally binding agreement between you (the mess provider) and Beginning Solutions Pvt. Ltd.

Key Service Features for Mess Owners

DMFU offers mess providers the following services:

  • Meal Plan Management: List and customize meal plans with flexible pricing and durations.
  • Subscription Management: Monitor active subscriptions and user meal consumption.
  • Coupon-Based Payment System: Accept payments via DMFU's digital coupon wallet, with transparent 1:1 INR to coupon conversion.
  • QR-Based Meal Tracking: Enable users to scan a QR code after each meal, automatically deducting meals from their subscription.
  • Financial Transactions: Withdraw earned coupons as INR directly to your linked bank account, subject to a 3% platform charge on withdrawals.

Key Principles Mess Owners Must Acknowledge:

  • DMFU’s Role: DMFU acts as a facilitator between mess providers and users. It does not control meal quality, pricing, or service policies set by the mess provider.
  • Independent Pricing Control: Mess providers independently determine their meal plans, pricing, and terms of service.
  • Legal Compliance: Mess providers must ensure compliance with Indian food safety laws (e.g., FSSAI) and tax regulations when listing services on the platform.

Agreement to These Terms:

By accessing and using DMFU as a mess provider, you confirm that:

  • You are at least 18 years old and legally capable of entering a binding contract.
  • You understand and agree to DMFU's role as a platform facilitator.
  • You acknowledge the platform charges and refund policies.
  • You will comply with applicable food safety laws and data protection standards.

Changes and Amendments to Terms:

DMFU reserves the right to update these Terms and Conditions when necessary due to:

  • Service Enhancements: (e.g., new subscription models).
  • Legal or Compliance Requirements.
  • Security or Operational Improvements.

Notification Process:

  • Mess providers will be notified of significant changes through:
    • In-App Notifications.
    • Email Alerts.
  • Updated terms will take effect 15 days from the notification date.

2. Mess Owner Account Registration and Verification

This section outlines the requirements and steps for mess providers to create and verify their accounts on the DMFU platform, ensuring compliance with legal standards and platform security policies.

A. Eligibility for Registration

To register as a mess owner on DMFU, you must meet the following criteria:

  • Age Requirement: You must be at least 18 years old.
  • Business Legitimacy: Your mess service must be legally registered under Indian laws if applicable.
  • Compliance with Food Safety: If you serve food commercially, you must hold a valid FSSAI license where required.

Non-Eligibility:

  • Mess owners who have previously been terminated from DMFU for non-compliance are not eligible to register again.

B. Registration Process

Mess owners must complete the following steps to create an account:

  1. Account Creation:
    • Visit the DMFU Mess Owner Portal or download the DMFU app.
    • Select “Create Mess Account” and provide the following:
      • Full Name of the Mess Provider.
      • Business Name (if applicable).
      • Contact Information: Phone number and email address.
      • Location Details: Physical address of the mess service.
  2. Submission of Documents for KYC Verification:
    • Identity Verification:
      • PAN Card (Permanent Account Number).
      • Aadhaar Card.
    • Business Verification:
      • FSSAI License (for food businesses, if applicable).
      • GST Certificate (if applicable).
    • Bank Details:
      • Bank account number and IFSC code for coupon withdrawals.
  3. Account Review and Approval:
    • Automated Verification: DMFU uses KYC tools to verify documents.
    • Manual Verification: If discrepancies are found, the DMFU team may manually review and request additional documents.
    • Approval Time: Within 3-5 working days.

C. Account Types and Access Control

Mess providers can register under the following account types:

  • Individual Mess Owner Account: For small or independent mess providers managing a single mess location.
  • Business Entity Account: For mess services operating multiple outlets or chains.

Access Levels:

  • Primary Account Holder: Full administrative access.
  • Sub-Account Holders: If applicable, mess owners can create sub-accounts for staff to manage subscriptions (limited permissions).

D. Mess Owner Obligations During Registration

By registering, the mess provider agrees to:

  • Provide Accurate Information: All information submitted must be true and verifiable.
  • Keep Information Updated: Any changes in bank details, FSSAI license, or business address must be updated immediately.
  • Maintain Compliance: Ensure all documents submitted meet Indian legal standards.

E. Verification Failure and Rejection Policy

DMFU reserves the right to reject a mess owner registration if:

  • Incomplete Information: Missing documents or invalid entries.
  • Failure to Meet Eligibility: If the mess service is operated by a minor or lacks required licenses.
  • Duplicate Accounts: Multiple registrations using the same PAN or business registration number.
  • Fraudulent Information: If false documents are submitted during registration.

F. Consequences of Registration Violations

If a mess provider is found violating registration policies, DMFU may:

  • Suspend the Account: Until the issue is resolved.
  • Terminate the Account: If non-compliance persists.
  • Report to Authorities: If fraudulent activity is detected (e.g., forged FSSAI licenses).

G. Account Security and Protection Measures

DMFU ensures the security of mess owner accounts through:

  • Two-Factor Authentication (2FA): Required during the initial login and major account changes.
  • Encryption: All KYC data and documents are stored using AES-256 encryption.
  • Secure Access Management: Role-based permissions for sub-account holders.

H. Mess Provider Responsibilities for Account Security

Mess providers must:

  • Keep Login Credentials Confidential: Do not share passwords or security keys.
  • Use Strong Passwords: A mix of uppercase, lowercase, numbers, and special characters.
  • Report Unauthorized Access: Notify DMFU immediately of any suspicious activity via dailymessforu@gmail.com.

I. How to Update Account Information

Mess providers can update their account information through:

  • Mess Dashboard → Profile Settings → Update Information.
  • For critical changes like bank details or FSSAI license updates, a manual review will be triggered, with updates reflecting within 3-5 business days.

J. Account Deactivation and Closure Requests

Mess providers can voluntarily deactivate or close their accounts by:

  • Submitting a Request: Email dailymessforu@gmail.com with the subject “Account Closure Request.”
  • Final Settlement: Pending coupons must be withdrawn before closure.
  • Data Deletion: Personal data will be removed following DMFU’s data retention policies.

K. Contact Information for Registration Issues

Mess providers can seek assistance for registration-related issues via:

  • Support Team: dailymessforu@gmail.com
  • Legal Compliance Team: dailymessforu@gmail.com

✅ Key Takeaways for Mess Owner Account Registration and Verification:

  • Mandatory KYC: PAN, Aadhaar, and bank details are required for registration.
  • Secure Verification: DMFU uses KYC tools and manual review.
  • Independent Compliance: Mess owners must maintain valid FSSAI and business licenses.
  • Data Security: All submitted information is encrypted and protected.

L. Mess Provider Acknowledgment and Agreement:

By registering as a mess provider on the DMFU platform, you confirm that:

  • You have provided accurate and truthful information during registration.
  • You understand the need for valid documentation for legal compliance.
  • You accept DMFU’s right to suspend or reject accounts for policy violations.

3. Subscription Management and Meal Plans

This section outlines the policies and procedures related to meal plans, subscription offerings, and the responsibilities of mess providers in managing them on the DMFU platform.

A. Subscription Model Overview

Mess providers on DMFU offer meal-based subscriptions, where users purchase prepaid meal plans that are tracked based on meal consumption rather than days.

How the Subscription Model Works:

  • Predefined Meal Plans: Mess providers create fixed meal plans specifying the number of meals and their cost.
  • Meal Consumption Tracking: Users scan a QR code after consuming a meal, which deducts one meal from their subscription balance.
  • Automatic Expiry: Subscriptions expire when:
    • All meals are consumed.
    • The validity period ends (if specified).

B. Types of Meal Plans Mess Providers Can Offer

Mess providers have the flexibility to create multiple types of meal plans, such as:

  • Fixed Meal Plans:
    • Example:
    • 14 Meals for ₹1200 (valid for 15 days).
    • 30 Meals for ₹2200 (valid for 30 days).
  • Custom Meal Plans (Premium Feature):
    • Customization based on meal frequency and serving times.
    • Example:
    • Lunch Only Plan: 30 Lunch Meals for ₹1800.
    • All Meals Plan: 60 Meals for ₹3500, covering all meals.
  • Trial Meal Plans:
    • Short-term plans designed for new users.
    • Example: 7 Meals Trial Plan for ₹600.

C. Meal Plan Pricing and Payment Structure

  • Transparent Pricing: Clearly mention the price per meal and total cost.
  • Coupon System: Payments are processed using DMFU coupons, where:
    • 1 INR = 1 Coupon.
  • Tax Compliance: If GST is applicable, pricing must clearly reflect the tax-inclusive amount.

D. Subscription Validity and Expiry Policies

  • Fixed Period Validity: Plans valid for a specific duration (e.g., 30 days).
  • Flexible Validity: No expiration until all meals are consumed (if chosen by the mess provider).

Automatic Expiry Scenarios:

  • When all meals in the plan are consumed.
  • If the subscription period expires without full usage (if defined).

E. Meal Consumption and QR Code Scanning

DMFU uses a QR code-based meal consumption system for accurate tracking.

QR Code Usage Rules:

  • Meal Consumption: Users scan the mess-provided QR code after each meal.
  • One Meal Deduction: Each successful scan deducts one meal from the user’s active plan.
  • QR Code Tampering: Mess providers must:
    • Prevent misuse of printed QR codes.
    • Regularly update their QR codes if tampering is suspected.

Mess Provider Responsibilities for QR Management:

  • Ensure clear visibility of the QR code during meal times.
  • Report any QR code duplication or fraud attempts immediately.

F. Refund and Cancellation Policy for Subscriptions

  • If the User Cancels Early (Before 7 Meals Consumed):
    • 75% Refund of the remaining balance.
    • 25% Retention Fee applied as an early termination charge.
  • If the User Cancels After 7 Meals Consumed:
    • 100% Refund of the remaining meal balance.
  • Mess Provider Closure or Service Disruption:
    • If a mess provider permanently stops services, users must receive a full refund of the unused meals.

G. Meal Plan Modification Policies

  • Price Changes:
    • Allowed only for new subscriptions.
    • Active subscribers will not be affected by price changes.
  • Meal Count Adjustments:
    • Mess providers cannot reduce the number of meals for an ongoing plan.
  • Service Time Changes:
    • Mess providers can update meal serving times, but advance notice must be provided to all active subscribers.

H. Subscription Plan Visibility and Transparency

  • Plan Title: Clear and descriptive (e.g., 30 Meal Family Plan).
  • Price Breakdown: Show total price and price per meal.
  • Subscription Validity: Mention meal expiration dates if applicable.
  • Terms of Service: Include any house rules like:
    • Meal availability timings.
    • Restrictions on sharing subscriptions.

I. Mess Provider Responsibilities for Subscription Management

  • Maintain Service Consistency: Ensure consistent meal quality and timely service.
  • Adhere to Subscription Commitments: Honor the terms of active plans without sudden disruptions.
  • Monitor QR Usage: Ensure proper management of QR codes.

J. Non-Compliance Consequences for Mess Providers

  • Suspension of New Subscription Sales.
  • Account Review and Restriction.
  • Legal Action: If repeated violations or fraudulent behavior occur.

K. Reporting Subscription Issues and Complaints

Mess providers can report technical issues or request clarifications about subscription features via:

✅ Key Takeaways for Subscription Management and Meal Plans:

  • Flexible Subscription Control: Mess providers can create custom meal plans.
  • Transparent Pricing: Pricing and meal count must be clearly defined.
  • QR Code Accuracy: The QR code system ensures meal consumption tracking.
  • Refunds Based on Meal Usage: Refund policies depend on the number of meals consumed, not days.

L. Mess Provider Acknowledgment and Agreement:

By creating and managing meal plans on the DMFU platform, you confirm that:

  • You have read and understood the Subscription Management Policies.
  • You agree to offer clear and accurate meal plans to users.
  • You acknowledge the refund policies and their meal-based structure.

4. Coupon Management and Financial Transactions

This section outlines the policies for DMFU’s coupon-based payment system, including how mess providers can manage coupons, handle payouts, and ensure compliance with platform policies for financial transactions.

A. Overview of the Coupon System

DMFU operates a coupon-based payment system where:

  • 1 Coupon = ₹1 INR (Indian Rupee).
  • Users purchase coupons through the DMFU platform.
  • Coupons are used for:
    • Meal Subscription Payments.
    • One-Time Meal Purchases if the user does not have a subscription.
  • Coupons simplify transaction tracking and minimize direct cash handling.

B. Coupon Issuance and Management for Mess Providers

Mess providers receive coupons when a user:

  • Subscribes to a meal plan.
  • Buys additional meals beyond their subscription.

Mess Provider Coupon Wallet:

  • Coupons collected from user payments are stored in the Mess Wallet on the DMFU Dashboard.
  • The balance reflects the total unwithdrawn coupons available for conversion to INR.

C. Coupon Redemption and INR Withdrawal Process

Mess providers can convert coupons into INR using the DMFU Dashboard.

Withdrawal Process:

  1. Access Mess Dashboard: Navigate to Wallet → Withdraw Coupons.
  2. Specify Amount: Enter the number of coupons you want to withdraw.
  3. Bank Details Verification: Ensure the registered bank account matches the details submitted during KYC registration.
  4. Processing Timeline: Withdrawals are processed within 7 working days.

Transaction Fees:

  • 3% Platform Charge: A fee of 3% is applied when converting coupons into INR.
    • Example: Withdrawing 1000 coupons → You receive ₹970 INR, and ₹30 INR is retained as the platform charge.

Payout Limitations:

  • Minimum Withdrawal: 100 Coupons (₹100 INR).
  • Maximum Daily Withdrawal: 50,000 Coupons (₹50,000 INR).

D. Coupon Expiry and Retention Policies

  • Coupons Do Not Expire: Once credited to the mess provider’s wallet, coupons remain valid indefinitely.
  • Unwithdrawn Coupons: If coupons remain unwithdrawn for over 12 months, DMFU reserves the right to notify the mess provider for account activity confirmation.

E. Refund Policies and Coupon Adjustments

Refunds are processed based on meal consumption, not time duration.

Refund Policy Guidelines for Mess Providers:

  • If a user cancels a subscription:
    • Before 7 Meals: 75% refund of remaining coupons.
    • After 7 Meals: 100% refund of the remaining coupons.
  • If the mess provider cancels services:
    • Full refund of the unused meals is mandatory.

How Refunds Are Handled:

  • Coupons are reversed from the mess provider’s wallet and returned to the user’s Mess Pocket.
  • If a refund request exceeds the available balance, the mess provider must resolve the shortfall by:
    • Adding Coupons Manually.
    • Delaying the withdrawal request until the balance is sufficient.

F. Selling and Transferring Coupons (Prohibited Activities)

Mess providers are strictly prohibited from:

  • Selling Coupons Outside the Platform: Coupons are non-transferable outside the DMFU ecosystem.
  • Exchanging Coupons for Cash Directly: Users cannot directly exchange coupons for cash with mess providers.

Violation Consequences:

  • Suspension of the Mess Wallet.
  • Permanent Account Termination.
  • Legal Action if financial fraud is detected.

G. Handling Coupon Disputes and Transaction Errors

DMFU offers a structured dispute resolution system for coupon-related issues.

Types of Coupon Disputes:

  • Incorrect Deduction: If a meal scan deducts more coupons than intended.
  • Failed Withdrawals: Delays in coupon withdrawal beyond 7 working days.
  • Unauthorized Coupon Usage: If coupons are deducted from a provider's wallet without proper authorization.

Dispute Resolution Process:

  1. Raise a Complaint:
    • Access Mess Dashboard → Wallet → Report Issue.
    • Or email dailymessforu@gmail.com with transaction details.
  2. Review and Investigation:
    • DMFU will investigate within 5 working days.
  3. Resolution:
    • If validated, coupons will be refunded within 7 working days.

H. Mess Provider Responsibilities in Coupon Management

Mess providers must:

  • Maintain Accurate Pricing: Ensure subscription prices match the coupon value listed.
  • Monitor Coupon Transactions: Regularly review coupon statements for accuracy.
  • Secure Access: Prevent unauthorized access to the Mess Wallet by:
    • Enabling Two-Factor Authentication (2FA).
    • Using secure devices for transactions.

I. DMFU’s Rights and Limitations in Coupon Management

DMFU reserves the right to:

  • Freeze Coupons: Temporarily restrict coupon withdrawals if:
    • A dispute investigation is ongoing.
    • A policy violation is detected.
  • Refund Adjustment: Deduct coupons from a mess provider’s wallet for legitimate refund claims.
  • Transaction Review: Perform periodic audits to ensure policy compliance.

J. Taxation and Compliance for Coupon Withdrawals

Mess providers are responsible for:

  • Income Reporting: Declaring income earned through coupon withdrawals under the Income Tax Act, 1961.
  • TDS and GST (if applicable): Ensuring compliance with:
    • TDS Deductions on business earnings above threshold limits.
    • GST Compliance if your annual turnover exceeds the prescribed limit.

K. Financial Data Security Measures

DMFU ensures the security of all financial transactions by:

  • AES-256 Encryption: For all coupon wallet data.
  • Secure Payment Gateways: Integrated with RBI-approved payment processors.
  • Role-Based Access Controls (RBAC): Restricting wallet access to authorized personnel only.

L. Consequences of Non-Compliance in Coupon Management

Violations of coupon policies may result in:

  • Temporary Wallet Freeze: Until the issue is resolved.
  • Permanent Account Suspension: For repeated violations.
  • Legal Action: If the violation involves fraudulent coupon transactions.

M. Contact Information for Coupon Management Issues

Mess providers can contact DMFU for coupon management support through:

✅ Key Takeaways for Coupon Management and Financial Transactions:

  • 1 Coupon = ₹1 INR.
  • 3% Platform Fee for coupon withdrawals.
  • QR Code Management: Coupons are deducted based on scanned meals.
  • Refunds Based on Meal Usage: Refunds are calculated based on remaining meals.
  • Secure Handling: DMFU implements strong encryption for coupon data protection.

N. Mess Provider Acknowledgment and Agreement:

By participating in the DMFU platform, you confirm that:

  • You understand and accept the coupon-based payment system.
  • You agree to comply with platform charges and financial transaction policies.
  • You acknowledge DMFU’s right to suspend wallets for misuse or non-compliance.

5. Service Quality and Meal Standards

This section outlines the service quality expectations and meal standards mess providers must adhere to while using the DMFU platform to ensure consistency, user satisfaction, and compliance with food safety laws.

A. Service Quality Commitment Overview
  • Deliver safe, hygienic, and fresh meals.
  • Maintain consistency in food quality across all active subscriptions.
  • Comply with Indian food safety laws, including the Food Safety and Standards Authority of India (FSSAI) guidelines.
B. Food Quality and Safety Standards

Mess providers must ensure their meals meet the following quality benchmarks:

  1. Fresh Ingredients:
    • Meals must be prepared using fresh, non-expired ingredients.
    • Proper storage practices for perishables should be followed.
  2. Hygiene and Preparation Standards:
    • Maintain a clean kitchen environment with proper sanitation practices.
    • Staff involved in food preparation must:
      • Wear protective gear (gloves, hairnets, aprons).
      • Follow handwashing protocols.
  3. Food Handling Compliance:
    • All meals must be handled per FSSAI safety standards, including:
      • Proper temperature control during cooking and storage.
      • Avoiding cross-contamination between raw and cooked food.
  4. Packaging Standards:
    • Food must be packed in food-grade, eco-friendly containers.
    • Packaging should prevent leakage and maintain food integrity during delivery.
  5. Meal Portioning Consistency:
    • Portion sizes should match the description provided during the meal plan listing.
    • Inconsistent portioning may result in user complaints and account review.
C. Service Timing and Delivery Commitments
  • Meal Timing Clarity:
    • Clearly mention serving times in the subscription details.
    • Examples:
      • Breakfast: 8:00 AM – 10:00 AM
      • Lunch: 12:30 PM – 2:30 PM
      • Dinner: 7:00 PM – 9:00 PM
  • On-Time Meal Availability:
    • Meals should be available within the specified time window.
    • Delays exceeding 30 minutes without prior notice may lead to service violations.
  • Consistency for Long-Term Plans:
    • Mess providers must ensure that menu consistency and service quality are maintained across the entire subscription duration.
D. Service Disruption and Downtime Management

Mess providers must notify DMFU and users in case of service disruptions due to:

  • Kitchen Maintenance.
  • Staff Shortages.
  • Public Holidays.
  1. Mandatory User Notification Policy:
    • Mess providers must inform users of service disruptions at least 24 hours in advance.
    • Notification Channels:
      • In-App Notifications.
      • SMS Alerts.
  2. Temporary Service Pauses:
    • Users must receive pro-rated refunds for unused meals.
    • Subscription validity should be extended if users opt to continue.
E. Quality Control and Feedback Management
  1. User Ratings and Reviews:
    • Users can rate meals after scanning the QR code.
    • Ratings below 3 stars trigger a quality review notification for the mess provider.
  2. Handling Negative Reviews:
    • Mess providers must:
      • Investigate the reason for low ratings.
      • Respond professionally through the DMFU chat support feature.
    • Repeated low ratings (below 3.0 stars for three consecutive days) may lead to a service audit.
  3. Periodic Quality Audits:
    • DMFU reserves the right to:
      • Conduct random quality audits.
      • Temporarily suspend services for consistent quality failures.
F. Compliance with Food Safety Laws and Certifications
  1. FSSAI Registration Requirements:
    • If the mess serves food commercially, it must possess a valid FSSAI license.
    • The FSSAI number must be publicly visible on the mess listing page.
  2. Food Safety Inspections:
    • Mess providers must be open to inspections by local food authorities if required.
  3. Reporting Health Incidents:
    • In case of a food poisoning report or health hazard:
      • DMFU may suspend services for investigation.
      • Mess providers must cooperate fully with health authorities.
G. Quality Violations and Consequences

Failure to meet service and meal standards may result in the following actions:

  • Minor Violations (First-Time Issues):
    • Written Warning.
    • Temporary Suspension until the issue is resolved.
  • Repeated Violations (Two or More Issues):
    • Temporary Suspension of new subscriptions.
    • Mandatory quality control training via DMFU resources.
  • Severe Violations (Health Risks or Recurring Quality Failures):
    • Permanent Account Termination.
    • Refunds to Active Users covered by the mess provider’s coupon balance.
    • Legal Reporting if FSSAI violations occur.
H. Mess Provider Responsibilities for Service Quality

Mess providers must:

  • Deliver Quality Meals Consistently: Ensure meals are fresh and properly prepared.
  • Maintain Transparency: Clearly disclose meal timings, portion sizes, and service terms.
  • Respond to Complaints: Address user feedback proactively.
  • Follow Food Safety Laws: Adhere to FSSAI standards and maintain hygiene practices.
I. DMFU’s Rights and Platform Actions for Service Violations

DMFU reserves the right to:

  • Suspend New Subscriptions: If quality violations are reported multiple times.
  • Conduct Quality Audits: To verify compliance with food safety standards.
  • Delist Mess Providers: In case of severe or repeated violations.
J. Reporting Service Quality Issues

Mess providers and users can report quality concerns through:

✅ Key Takeaways for Service Quality and Meal Standards
  • Quality Compliance: Mess providers must maintain consistent food quality and hygiene.
  • Service Timing: Meals must be served on time with clear portioning standards.
  • User Ratings Matter: Poor reviews can trigger service audits.
  • Health Compliance: FSSAI compliance is mandatory for all commercial food services.
K. Mess Provider Acknowledgment and Agreement

By continuing to use the DMFU platform, you confirm that:

  • You understand and agree to DMFU’s service quality standards.
  • You accept the responsibility of maintaining hygienic and safe meal services.
  • You acknowledge that repeated violations may lead to account suspension or termination.

6. User Interaction and Dispute Handling

This section outlines the policies and guidelines for mess providers when interacting with users on the DMFU platform, including rules for communication, dispute resolution, and complaint management.

A. General Principles of User Interaction

Mess providers are expected to maintain professional, respectful, and transparent communication with all users on the DMFU platform. Key principles include:

  • Respect and Courtesy: Treat all users with professionalism, regardless of disputes or negative feedback.
  • Transparency: Clearly communicate meal plans, pricing, and service limitations without misleading statements.
  • Non-Discrimination: Provide equal service quality to all users, without discrimination based on personal factors.

B. User Communication Channels on DMFU

Mess providers can engage with users through the following channels:

  • 1. In-App Messaging System:
    • Used for general inquiries and order confirmations.
    • Direct messaging is restricted to subscription-related discussions only.
  • 2. Feedback and Rating System:
    • Users can rate meals after scanning the QR code.
    • Mess providers can view feedback in the Mess Dashboard.
  • 3. Support Tickets:
    • Users can submit complaints or concerns through the DMFU support system.

C. Guidelines for Responding to User Queries and Complaints

Mess providers must:

  • Respond Promptly: Address user inquiries within 24 hours.
  • Maintain Clarity: Provide clear answers without technical jargon.
  • Acknowledge Feedback: Respond to negative ratings with a willingness to improve.

D. Handling User Disputes and Complaints

User disputes may arise from:

  • Service Quality Issues: Poor meal quality or hygiene complaints.
  • Pricing Misunderstandings: Incorrect pricing information in meal plans.
  • Refund Disputes: Conflicts regarding refund eligibility or amounts.

Steps for Handling Disputes:

  1. Step 1: Acknowledge the Complaint
    • Confirm receipt of the complaint within 24 hours.
    • Politely acknowledge the user’s concern.
  2. Step 2: Investigate the Issue
    • Review the subscription details and meal records on the Mess Dashboard.
    • Check for QR scan records to verify meal consumption claims.
  3. Step 3: Attempt Resolution
    • Propose a solution within 3 working days, such as:
      • Partial refund.
      • Offering replacement meals (if applicable).
    • Update the user through in-app messaging.
  4. Step 4: Escalate if Unresolved
    • The issue should be escalated to DMFU's Support Team via:
      • Mess Dashboard → Support → Escalate Dispute.

E. DMFU’s Dispute Resolution Process for Users and Mess Providers

When a dispute is escalated to DMFU:

  1. Initial Review (Within 5 Working Days):
    • DMFU’s Support Team will review both parties' statements and available data.
    • User activity logs, including QR scans and subscription details, will be verified.
  2. Mediation (If Required):
    • If both parties cannot agree, DMFU may act as a neutral mediator to suggest a solution.
  3. Final Resolution:
    • If the dispute remains unresolved, DMFU’s decision will be considered final and binding based on:
      • Platform policies.
      • Data verification results.

F. Consequences for Mishandling User Disputes

Mess providers who fail to handle disputes professionally may face:

  • Warning Notice: For minor violations.
  • Temporary Suspension: If multiple disputes are escalated.
  • Account Termination: For continued failure to resolve issues or non-cooperation with DMFU’s support team.

G. User Privacy and Data Handling in Communications

Mess providers must:

  • Avoid Collecting Personal Data: Do not request personal data beyond the platform’s allowed fields (e.g., phone numbers or bank details).
  • No Off-Platform Communication: All communication must occur within the DMFU platform.

H. Prohibited Communication Practices

Mess providers must avoid:

  • Harassment or Abusive Language: Use of offensive language or threats is strictly prohibited.
  • Misleading Statements: Misrepresenting meal quality or subscription terms.
  • Unsolicited Marketing Messages: Sending promotional content without user consent.

I. Refund Handling in Dispute Resolution

Refunds related to disputes must be processed as follows:

  • Pre-Meal Consumption: If the user cancels before scanning any meals:
    • 100% refund of the coupons.
  • Partial Meal Consumption: If the user cancels after consuming 7 meals or more:
    • 100% refund of remaining coupons.
  • Early Cancellation (Before 7 Meals):
    • 75% refund of remaining coupons.

J. Reporting Abuse or Harassment by Users

If a mess provider faces abusive behavior from a user:

  • Report the issue: Use Mess Dashboard → Report User Misconduct.
  • DMFU may:
    • Investigate the issue within 5 working days.
    • Issue a user warning or suspend the user account based on findings.

K. Mess Provider Responsibilities in User Interaction and Dispute Handling

Mess providers must:

  • Maintain Professionalism: Engage with users respectfully.
  • Adhere to DMFU Policies: Follow the official dispute handling process.
  • Ensure Clarity in Service Terms: Clearly describe all meal plans and pricing.
  • Avoid Unethical Practices: No manipulation of reviews or complaints.

L. DMFU’s Rights for Handling User Disputes and Violations

DMFU reserves the right to:

  • Suspend or Terminate Accounts: For repeated policy violations in dispute handling.
  • Hold Coupon Withdrawals: If a dispute investigation involves financial adjustments.
  • Issue Platform-Wide Warnings: If common patterns of disputes arise among multiple mess providers.

M. Contact Information for Dispute Handling Assistance

Mess providers can seek support for dispute-related issues through:

  • Support Team: dailymessforu@gmail.com
  • Legal Compliance: dailymessforu@gmail.com
  • Phone Support: +91-8484837340

✅ Key Takeaways for User Interaction and Dispute Handling:

  • Prompt Responses: Acknowledge user complaints within 24 hours.
  • Transparency Matters: Clearly explain service terms to avoid disputes.
  • Defined Process: Follow DMFU’s structured dispute resolution steps.
  • Maintain Respect: Avoid abusive communication during disputes.

N. Mess Provider Acknowledgment and Agreement:

By continuing to use the DMFU platform, you confirm that:

  • You understand and agree to DMFU’s dispute resolution policies.
  • You will handle user complaints with professionalism.
  • You accept DMFU’s role as a mediator for unresolved disputes.

This section outlines the legal obligations mess providers must meet while using the DMFU platform, including compliance with Indian laws, required certifications, and consequences for non-compliance.

A. Legal Framework Governing Mess Providers on DMFU

Mess providers using DMFU must comply with the following Indian laws and regulations:

  • Food Safety and Standards Authority of India (FSSAI)
  • Income Tax Act, 1961
  • Goods and Services Tax (GST) Act, 2017 (if applicable)
  • Information Technology Act, 2000
  • Consumer Protection Act, 2019

B. Mandatory Licensing Requirements for Mess Providers

Mess providers offering food services through DMFU must possess valid licenses and certifications, including:

  • 1. FSSAI License (Food Safety and Standards Authority of India)
    • Required for all mess providers serving meals commercially.
    • The FSSAI registration number must be:
      • Clearly displayed in the Mess Dashboard.
      • Visible on the mess provider’s physical premises (if applicable).
  • 2. GST Registration (if applicable)
    • Mandatory if the annual turnover exceeds the GST threshold (currently ₹20 lakh for services).
    • GST-compliant invoices must be issued for:
      • Subscription plans.
      • Meal purchases via coupons.
  • 3. Business PAN and KYC Documents
    • A valid PAN card is required for tax reporting and coupon withdrawals.
    • KYC Documents:
      • Aadhaar Card.
      • Bank Account Details.
  • 4. Local Health Permits (if applicable)
    • If required under state-specific health regulations.

C. Mess Provider Responsibilities for Legal Compliance

Mess providers must:

  • Maintain Valid Licenses: Ensure licenses remain valid during platform usage.
  • Timely Renewals: Renew expired licenses before continuing meal services.
  • Accurate Reporting: Ensure meal plans and pricing comply with taxation laws.
  • Compliance Documentation: Upload valid licenses and certifications during registration.

D. Legal Compliance Review Process by DMFU

DMFU reserves the right to verify legal compliance through the following steps:

  • 1. Periodic Compliance Audits:
    • DMFU may conduct random checks to ensure:
      • Valid FSSAI certification.
      • Proper GST registration (if applicable).
  • 2. License Verification During Registration:
    • DMFU verifies submitted documents during the KYC process.
  • 3. Ongoing Compliance Checks:
    • If a license expires, DMFU may temporarily pause subscription sales until updated documents are submitted.

E. Taxation and Financial Compliance for Mess Providers

Mess providers must ensure full compliance with Indian taxation laws, including:

  • 1. Income Tax Compliance:
    • Income earned through coupon withdrawals must be reported as business income under the Income Tax Act, 1961.
    • Mess providers are responsible for filing their Income Tax Returns (ITR).
  • 2. GST Compliance (if applicable):
    • Mess providers crossing the annual turnover threshold must:
      • Register for GST.
      • Apply GST charges to subscription pricing.
  • 3. TDS (Tax Deducted at Source):
    • Mess providers must deduct TDS where legally applicable.
    • DMFU does not deduct TDS on behalf of mess providers during coupon withdrawals.

F. Consequences of Non-Compliance with Legal Requirements

Failure to meet legal standards may result in the following actions:

  • 1. Minor Non-Compliance (e.g., Expired FSSAI License):
    • Warning Notification: Mess provider receives a notice with 7 days to update documents.
    • Temporary Suspension: If non-compliance continues after the warning period.
  • 2. Severe Non-Compliance (e.g., Operating Without Required Licenses):
    • Account Suspension: All new subscription sales paused until compliance is restored.
    • Account Termination: If the mess provider fails to comply within 30 days.
    • Reporting to Authorities: DMFU may report the violation to relevant authorities if required by law.
  • 3. Financial Penalties for Tax Evasion or Fraudulent Reporting:
    • DMFU reserves the right to:
      • Freeze Coupon Withdrawals if fraudulent GST or tax claims are detected.
      • Report Non-Compliance to regulatory authorities.

G. How to Update Compliance Documents on DMFU

Mess providers can update legal documents by:

  • Accessing the Mess Dashboard → Profile Settings → Compliance Documents.
  • Uploading updated copies of:
    • FSSAI License
    • GST Certificate (if applicable)
    • PAN Card
    • Bank Account Verification Documents
  • DMFU will verify the documents within 3-5 working days.

H. DMFU’s Legal Liability and Role in Compliance

DMFU acts as a facilitator platform and holds no direct responsibility for mess providers' non-compliance with:

  • Food Safety Laws.
  • Tax Filing Requirements.
  • Health Regulations.

However, DMFU will:

  • Enforce Document Verification: During registration and compliance audits.
  • Suspend Accounts: If legal violations are identified.

I. Mess Provider Responsibilities for Third-Party Compliance Services

Mess providers may choose to hire third-party agencies for:

  • Tax Filing Assistance.
  • Food Safety Training.
  • Compliance Audits.

However, DMFU does not endorse or partner with third-party compliance service providers.

J. Dispute Resolution for Compliance-Related Issues

If a mess provider disputes a compliance-related action taken by DMFU:

  • 1. Appeal Process:
    • Submit an appeal via Mess Dashboard → Support → Compliance Dispute Form.
    • Provide supporting documents proving compliance.
  • 2. Review Process:
    • DMFU’s Legal Compliance Team will review the dispute within 7 working days.
    • If compliance is validated, restrictions will be lifted immediately.
  • 3. Escalation to Authorities:
    • If a legal violation is confirmed and unresolved, DMFU may report the case to regulatory authorities.

K. Contact Information for Legal Compliance Queries

Mess providers can seek assistance for compliance-related concerns through:

  • Support Team: dailymessforu@gmail.com
  • Legal Compliance: dailymessforu@gmail.com
  • Phone Support: +91-8484837340

✅ Key Takeaways for Legal Compliance and Licensing Requirements:

  • FSSAI License Required: Mandatory for all food-related services.
  • Tax Compliance: Mess providers must file Income Tax Returns (ITR) and apply GST if eligible.
  • Non-Compliance Consequences: May result in suspension, termination, or legal action.
  • Transparency: Mess providers must keep licenses updated in the Mess Dashboard.

L. Mess Provider Acknowledgment and Agreement:

By continuing to use the DMFU platform, you confirm that:

  • You will maintain valid legal licenses and comply with Indian laws.
  • You accept that DMFU may suspend or terminate your account for non-compliance.
  • You agree to provide accurate tax reports and meet financial compliance standards.

8. Termination and Suspension Policies

This section outlines the circumstances under which DMFU can suspend or terminate a mess provider’s account, the procedures followed, and the consequences of such actions. It ensures clarity regarding service restrictions and compliance enforcement.

A. Definition of Account Suspension and Termination

  • Account Suspension: A temporary restriction where the mess provider cannot access core services such as new subscriptions, coupon withdrawals, or profile updates until the issue is resolved.
  • Account Termination: A permanent removal of the mess provider’s account, resulting in the loss of access to all DMFU services and data.

B. Grounds for Account Suspension

DMFU may suspend a mess provider's account for the following reasons:

  • 1. Legal and Compliance Violations:
    • Operating without a valid FSSAI license.
    • Failure to submit KYC documents or outdated compliance certificates.
    • Non-compliance with Indian food safety laws.
  • 2. Service Quality Issues:
    • Consistent negative ratings below 3 stars for three consecutive days.
    • Verified complaints about:
      • Poor food quality.
      • Late meal service.
      • Health hazards like food poisoning reports.
  • 3. Financial Violations:
    • Unauthorized coupon manipulation or fraudulent withdrawals.
    • Repeated refund refusals against DMFU’s policies.
    • Misreporting meal consumption data.
  • 4. Platform Misuse:
    • Attempting to sell coupons outside the platform.
    • Sharing login credentials with unauthorized individuals.
    • Misleading service descriptions.
  • 5. Repeated Policy Violations:
    • Breaching Terms and Conditions despite prior warnings.
    • Multiple unresolved user disputes or escalations.

C. Grounds for Account Termination

DMFU reserves the right to permanently terminate an account for the following reasons:

  • 1. Severe Legal Violations:
    • Operating without necessary food safety licenses despite warnings.
    • Fraudulent documentation submission during KYC verification.
  • 2. Repeated Service Failures:
    • Failure to address repeated service quality issues despite multiple warnings.
    • User health risks reported (e.g., foodborne illnesses).
  • 3. Fraudulent Financial Activity:
    • Coupon manipulation or resale outside DMFU.
    • Tax evasion using misreported earnings through the platform.
  • 4. Platform Misuse and Security Threats:
    • Data breaches or unauthorized access attempts.
    • Sharing user data outside the DMFU platform.
  • 5. Prolonged Inactivity:
    • If a mess provider remains inactive (no active subscriptions) for over 6 months without notice.

D. Consequences of Account Suspension

  • Restricted Access:
    • No new subscriptions can be added.
    • Coupon withdrawals will be paused.
  • User Notification:
    • Users will be notified if active subscriptions are affected.
  • Data Retention:
    • All data will remain intact during the suspension but will be restricted from modification.

E. Consequences of Account Termination

  • Loss of Platform Access:
    • Permanent removal of the mess provider’s account and listings.
    • No further access to the Mess Dashboard.
  • Forfeiture of Coupons:
    • Remaining coupons may be:
      • Refunded to users if service failure was the reason for termination.
      • Withheld if fraudulent activity is confirmed.
  • Data Deletion:
    • Personal data will be deleted after 90 days, except where:
      • Required for tax purposes (retained for 7 years).
      • Needed for ongoing disputes (retained for 180 days).
  • Legal Reporting:
    • DMFU reserves the right to report cases of fraud to regulatory authorities.

F. Appeal and Reinstatement Process After Suspension

Mess providers have the right to appeal a suspension if they believe it was incorrect.

  • Steps to Appeal:
    • Submit an Appeal: Access the Mess Dashboard → Support → Raise Suspension Appeal.
    • Provide Documentation: Include necessary documents (e.g., valid FSSAI, proof of service correction).
    • DMFU Review: The compliance team will review the appeal within 7 working days.
  • Possible Outcomes:
    • Reinstatement: If the provider resolves the issue, the suspension will be lifted.
    • Extended Suspension: If corrections are incomplete, the suspension may be extended with further instructions.
    • Escalation to Termination: If the provider fails to comply with platform standards.

G. Appeal Process After Termination (Exceptional Cases Only)

Terminated accounts are generally non-reinstatable, except in specific cases like:

  • Accidental Termination: If technical errors caused wrongful termination.
  • Legal Clearance: If the mess provider provides legal documents proving compliance.

To File an Appeal:

H. Mess Provider Responsibilities for Preventing Termination and Suspension

  • Maintain Compliance: Keep licenses and KYC data updated.
  • Deliver Consistent Service: Provide timely meals and maintain hygiene standards.
  • Resolve User Complaints Promptly: Respond to disputes professionally.
  • Ensure Financial Integrity: Avoid coupon manipulation or unauthorized withdrawals.

I. DMFU’s Responsibilities During Suspension or Termination:

  • Transparent Communication: Clear reasons for suspension or termination will be provided.
  • Fair Appeal Process: Mess providers will have an opportunity to appeal.
  • Secure Data Handling: Data will remain secure during the suspension period.

J. Consequences of Attempting to Bypass Suspension or Termination

  • Permanent Platform Ban.
  • IP Address Blocking.
  • Legal Action for Fraudulent Behavior.

K. Contact Information for Suspension and Termination Queries

✅ Key Takeaways for Termination and Suspension Policies:

  • Suspension: Temporary restrictions due to policy violations or compliance issues.
  • Termination: Permanent removal for severe violations like fraud or health hazards.
  • Appeal Rights: Mess providers can appeal suspensions but not severe terminations.
  • Consequences: DMFU may withhold coupon balances and report violations to authorities.

L. Mess Provider Acknowledgment and Agreement:

  • By continuing to use the DMFU platform, you confirm that:
    • You understand suspension and termination policies.
    • You will comply with service standards and legal requirements.
    • You acknowledge DMFU’s right to enforce service restrictions for non-compliance.

9. Intellectual Property Rights and Branding Use

This section outlines the intellectual property (IP) policies mess providers must follow while using the DMFU platform, including the use of DMFU branding, content ownership, and protection of proprietary assets.

A. Definition of Intellectual Property (IP) on DMFU

The term Intellectual Property (IP) refers to:

  • DMFU’s Trademarks and Branding: Logo, name, slogans, and visual design elements of the DMFU platform.
  • Platform Content: Website design, UI/UX elements, codebase, and system architecture.
  • Mess Provider Content: Meal plan descriptions, food images, pricing data, and service details uploaded by mess providers.

B. Ownership of DMFU Intellectual Property

All intellectual property related to the DMFU platform is owned exclusively by Beginning Solutions Pvt. Ltd., including:

  • Trademarks: The DMFU logo, brand colors, and design elements.
  • Software Code: All proprietary code and algorithms developed for the platform.
  • Marketing Materials: Promotional content created by DMFU.

C. License for Mess Providers to Use DMFU Branding

DMFU grants mess providers a limited, non-exclusive, revocable license to use the DMFU brand for the following purposes:

  • In-App Use: Displaying the DMFU logo within the Mess Dashboard.
  • Marketing and Promotion: Using the DMFU logo for authorized promotions like social media posts showcasing mess listings.

Brand Usage Restrictions:

  • Mess providers must not:
    • Modify or alter the DMFU logo or visual elements.
    • Use the DMFU name for personal branding or unrelated businesses.
    • Claim ownership of DMFU trademarks.

Correct Use Example:

  • ✅ “Subscribe to my meal plans on DMFU using the official app!”
  • ❌ “DMFU Premium Meals” – Implying co-ownership with DMFU.

D. Mess Provider Content Ownership Rights

Mess providers retain ownership of all original content they upload, including:

  • Meal Plan Descriptions.
  • Food Images.
  • Pricing Information.

However, by submitting content on DMFU, mess providers grant DMFU a non-exclusive, royalty-free, worldwide license to:

  • Display the content: On the DMFU platform.
  • Use the content for promotional purposes: Such as featuring top mess providers in marketing campaigns.

Content Quality Standards:

  • Mess providers must ensure that uploaded content:
    • Is original and does not infringe on third-party rights.
    • Accurately represents the services offered (e.g., displaying the actual meal provided).

E. DMFU’s Right to Modify or Remove Content

DMFU reserves the right to:

  • Modify Listings: Edit descriptions for grammatical accuracy or clarity.
  • Remove Content: If it violates platform policies, including:
    • Misleading meal descriptions.
    • Copyrighted images taken from external sources without permission.

F. Restrictions on Unauthorized Use of DMFU IP

Mess providers are strictly prohibited from:

  • Selling or Licensing DMFU IP: DMFU branding cannot be resold, sublicensed, or modified for third-party use.
  • Creating Similar Services: Mess providers cannot create a competing service using DMFU’s IP assets.
  • Impersonation: Claiming to be DMFU-certified unless officially designated.

G. Copyright Violation Handling (DMCA Compliance)

DMFU adheres to the Digital Millennium Copyright Act (DMCA) standards for handling copyright claims.

Copyright Violation Reporting Process:

  1. Submit a Complaint: Send an email to dailymessforu@gmail.com with:
    • Link to the infringing content.
    • Proof of original ownership.
  2. DMFU Review: DMFU will review the complaint within 7 working days.
  3. Possible Outcomes:
    • Removal of the infringing content.
    • Suspension of the violating account.

H. Consequences of Intellectual Property Violations

Mess providers found violating DMFU’s IP policies may face:

  • Warning Notice: For minor violations like improper logo use.
  • Content Removal: In cases of misleading meal photos or false claims.
  • Account Suspension or Termination: For repeated IP misuse or copyright breaches.
  • Legal Action: DMFU reserves the right to pursue legal remedies under Indian copyright laws.

I. Reporting Intellectual Property Violations on DMFU

Mess providers can report IP misuse or unauthorized content usage by:

  • Using the Mess Dashboard: Support → Report IP Violation.
  • Email Support: dailymessforu@gmail.com with supporting evidence.

DMFU will investigate within 7 working days.

J. Mess Provider Responsibilities for Intellectual Property Compliance

  • Use DMFU Branding Responsibly: Only for platform-related promotions.
  • Ensure Content Originality: Avoid using copyrighted material without permission.
  • Report Unauthorized Use: Notify DMFU if IP violations occur.

K. DMFU’s Responsibilities for IP Protection and Enforcement

  • Protect Mess Provider Content: Prevent unauthorized sharing of provider-uploaded content outside the platform.
  • Enforce Brand Integrity: Take action against misuse of DMFU trademarks.
  • Provide IP Resources: Offer guidelines on using DMFU branding correctly.

L. Contact Information for IP and Branding Inquiries

  • Support Team: dailymessforu@gmail.com
  • Legal Compliance Team: dailymessforu@gmail.com

✅ Key Takeaways for Intellectual Property and Branding Use:

  • DMFU Branding Use: Allowed for in-app and authorized promotional use only.
  • Mess Provider Content Ownership: Mess providers retain rights over their original content.
  • Prohibited Activities: Unauthorized modification or resale of DMFU branding.
  • Consequences: Violations can lead to content removal, suspension, or legal action.

M. Mess Provider Acknowledgment and Agreement:

By continuing to use the DMFU platform, you confirm that:

  • You understand DMFU’s intellectual property policies.
  • You will not misuse DMFU’s branding or content.
  • You grant DMFU the right to use your uploaded content for platform operations and promotions.

10. Data Privacy and Security Policies

This section outlines how DMFU handles the collection, storage, and protection of mess provider data, ensuring compliance with data privacy laws and safeguarding sensitive information.

A. Types of Data Collected from Mess Providers

DMFU collects the following categories of data from mess providers during account registration and platform usage:

1. Personally Identifiable Information (PII):

  • Full Name
  • Contact Information (Phone, Email)
  • Aadhaar Card and PAN Card
  • Address of Mess Service

2. Financial Information:

  • Bank Account Details (for coupon withdrawals)
  • GST Identification Number (if applicable)

3. Business Data:

  • Meal Plans and Pricing
  • Service Availability and Subscription Details
  • FSSAI License Number

4. Platform Usage Data:

  • Login and IP address logs
  • Subscription Management Activity
  • User Interaction History (e.g., dispute handling records)

B. Purpose of Data Collection

DMFU collects and processes mess provider data for the following purposes:

  • Account Verification: To validate the identity of mess providers and prevent fraudulent activities.
  • Platform Operations: To enable core platform features such as:
    • Subscription management
    • Coupon transactions
    • Refund processing
  • Legal Compliance: To comply with Indian financial laws (e.g., GST reporting, KYC requirements).
  • Service Optimization: Improving user experience through analytics and feedback monitoring.

C. Data Sharing and Third-Party Access

DMFU does not sell or share mess provider data with third parties for marketing purposes. However, data may be shared under the following circumstances:

  • 1. Third-Party Service Providers:
    • Payment Gateways: To facilitate secure coupon withdrawals.
    • KYC Verification Services: For identity validation during registration.
  • 2. Legal Requirements:
    • If mandated by Indian authorities for legal investigations.
    • To comply with court orders or tax regulations.
  • 3. Internal Use:
    • Data may be used for performance analysis and service improvements.

D. Data Storage and Protection Measures

DMFU uses industry-standard security measures to protect mess provider data, including:

  • 1. Encryption:
    • AES-256 encryption for sensitive data like bank details and identity proofs.
    • End-to-End Encryption (E2EE) for payment data during coupon withdrawals.
  • 2. Access Control:
    • Role-Based Access Controls (RBAC) to limit data access only to authorized personnel.
    • Two-Factor Authentication (2FA) for mess provider login.
  • 3. Data Storage Locations:
    • All data is stored on secure servers located within India, compliant with the Digital Personal Data Protection (DPDP) Act, 2023.

E. Data Retention Policies

DMFU retains mess provider data for:

  • 1. Active Account Duration: Data will be retained as long as the mess provider maintains an active account.
  • 2. Post-Account Closure:
    • Personal Data: Deleted within 90 days of account termination.
    • Financial Records: Retained for 7 years for tax and compliance purposes.
    • Dispute Data: Retained for 180 days after dispute closure.

F. Mess Provider Rights Under Data Privacy Laws

Mess providers have the following rights regarding their data:

  • 1. Right to Access: Mess providers can request a copy of their stored data by contacting dailymessforu@gmail.com.
  • 2. Right to Rectification: Providers can update their data through Mess Dashboard → Profile Settings.
  • 3. Right to Erasure: Mess providers can request complete data deletion upon account closure, except for legally required records.
  • 4. Right to Data Portability: Mess providers can request their data in a machine-readable format for transfer purposes.
  • 5. Right to Withdraw Consent:
    • Providers can withdraw consent for non-essential data collection.
    • However, withdrawing consent for essential data (e.g., financial details) may restrict platform access.

G. Handling Data Breaches and Security Incidents

DMFU has a Data Breach Response Protocol to manage data security risks.

  • 1. Breach Detection and Reporting: DMFU uses automated intrusion detection systems for real-time threat monitoring.
  • 2. Notification Policy: If a data breach occurs affecting mess provider data:
    • Mess providers will be notified within 72 hours.
    • Details of the breach and steps to protect accounts will be shared.
  • 3. Risk Mitigation Steps:
    • Account Freeze: Temporary account suspension for security review.
    • Password Reset: Mandatory reset for all affected mess providers.

H. Mess Provider Responsibilities for Data Protection

Mess providers must:

  • Keep Login Credentials Confidential: Avoid sharing login details.
  • Use Strong Passwords: Follow DMFU’s password strength recommendations.
  • Enable Two-Factor Authentication: For enhanced account protection.
  • Report Suspicious Activity: Notify DMFU immediately at security@dmfu.com if unauthorized activity is detected.

I. Consequences for Violating Data Privacy Policies

Mess providers found mishandling user or platform data may face:

  • Warning Notices: For minor policy violations.
  • Account Suspension: For repeated non-compliance.
  • Permanently Account Termination: For severe data misuse or leaks.
  • Legal Action: If a data breach results from intentional policy violations.

J. Reporting Data Privacy Concerns

Mess providers can report data privacy violations or concerns by:

  • Support Team: dailymessforu@gmail.com
  • Security Compliance: security@dmfu.com
  • Phone Support: +91-8484837340

✅ Key Takeaways for Data Privacy and Security Policies:

  • Strict Data Protection: DMFU secures all data with AES-256 encryption and 2FA.
  • Retention Limits: Personal data is retained for 90 days after account closure.
  • Mess Provider Rights: Full rights to access, update, and delete data.
  • Compliance with DPDP Act: DMFU follows Indian data privacy laws.

K. Mess Provider Acknowledgment and Agreement:

By continuing to use the DMFU platform, you confirm that:

  • You understand and accept DMFU’s data privacy policies.
  • You consent to the collection and use of data as outlined in this policy.
  • You acknowledge your right to access, correct, and delete your data.

11. Governing Law and Dispute Resolution

This section outlines the legal framework under which DMFU operates, including the governing laws, dispute resolution mechanisms, and steps mess providers must follow in case of disagreements.

A. Governing Law and Jurisdiction

All legal matters related to the DMFU platform and its use by mess providers are governed by:

  • Jurisdiction: The laws of the Republic of India.
  • Applicable Laws:
    • Information Technology Act, 2000 (for digital transactions and platform usage).
    • Consumer Protection Act, 2019 (for handling consumer disputes).
    • Indian Contract Act, 1872 (for contract enforcement).
    • Goods and Services Tax (GST) Act, 2017 (for taxation compliance).
  • Legal Venue: All disputes shall be subject to the exclusive jurisdiction of the courts in [City, State, India].

B. Dispute Resolution Process Overview

DMFU encourages amicable resolution of disputes before escalating to legal actions. The dispute resolution process involves:

1. Internal Complaint Handling:

  • Mess providers must first attempt to resolve disputes directly with DMFU’s support team.
  • Response Time: Within 5 working days of filing the complaint.

2. Formal Mediation (Optional):

If the dispute cannot be resolved through standard support channels:

  • Mess providers can request third-party mediation.
  • Mediation will be conducted by a neutral arbitrator appointed by DMFU under the guidelines of the Arbitration and Conciliation Act, 1996.

3. Binding Arbitration (Final Stage):

If mediation fails:

  • The dispute will be referred to binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.
  • Arbitration Location: [City, State, India].
  • Language: All proceedings will be conducted in English.
  • Arbitration Costs: Each party will bear its own costs unless otherwise decided by the arbitrator.

C. Steps to File a Dispute with DMFU

Mess providers can initiate a dispute resolution process using the following steps:

Step 1: Submitting the Complaint:

  • Access Mess Dashboard → Support Center → Raise a Dispute.
  • Provide a detailed description of the issue with supporting documents (e.g., meal records, financial statements).

Step 2: DMFU’s Initial Review (5 Working Days):

  • DMFU’s Compliance Team will assess the complaint and request additional information if needed.

Step 3: Mediation Phase (If Required):

  • If unresolved, DMFU may recommend third-party mediation.
  • Both parties will receive a formal mediation notice with the assigned arbitrator.

Step 4: Arbitration and Final Ruling:

  • If mediation fails, the matter will proceed to binding arbitration.
  • The arbitrator's decision will be final and legally binding.

D. Types of Disputes Covered Under This Policy

This dispute resolution mechanism applies to the following issues:

1. Payment and Refund Disputes:

  • Incorrect coupon deductions.
  • Delay in coupon withdrawals.
  • Refund denial against platform policies.

2. Service Quality Complaints:

  • Poor food quality complaints leading to user disputes.
  • Service disruptions without prior user notification.

3. Policy Violations:

  • Unauthorized use of DMFU branding.
  • Breach of terms and conditions related to meal subscriptions.

E. Exemptions and Cases Not Covered Under This Policy

The following situations are not eligible for formal dispute resolution under DMFU’s arbitration policies:

  • Criminal Violations: Cases requiring law enforcement intervention (e.g., fraud, data theft).
  • Non-Platform Agreements: Any private agreements made outside the DMFU platform.
  • Repeated Policy Violations: If termination was due to multiple documented breaches already handled via warnings.

F. Consequences of Refusing Dispute Resolution Participation

  • Account Suspension until the issue is resolved.
  • Coupon Freeze until a mutual resolution is reached.
  • Legal Action: DMFU reserves the right to pursue legal claims in Indian courts.

G. Confidentiality in Dispute Resolution

  • All dispute-related communications and documents will be treated as confidential.
  • Information shared during mediation or arbitration cannot be used as public evidence outside the dispute resolution process.

H. Data Protection During Disputes

  • Data Access Control: Limited to compliance officers and involved parties only.
  • Encryption: Sensitive data shared during disputes will remain encrypted.
  • Data Retention: Dispute data will be retained for 180 days post-resolution.

I. Consequences for Providing False Claims in Disputes

  • Mess providers submitting false complaints or engaging in fraudulent disputes may face:
    • Permanent Account Termination.
    • Legal Action under applicable Indian fraud laws.
    • Loss of Coupon Balances if the dispute involves financial fraud.

J. DMFU’s Responsibilities in Dispute Handling

  • Providing a fair and neutral dispute handling process.
  • Responding to complaints within the specified 5-day timeframe.
  • Appointing qualified mediators and arbitrators when required.

K. Mess Provider Responsibilities During Dispute Handling

  • Engage in good faith efforts to resolve disputes amicably.
  • Provide accurate evidence when filing a dispute.
  • Cooperate with DMFU’s compliance team during the investigation.

L. Contact Information for Legal Disputes and Arbitration Queries

  • Support Team: dailymessforu@gmail.com
  • Legal Compliance Team: dailymessforu@gmail.com
  • Phone Support: +91-8484837340

✅ Key Takeaways for Governing Law and Dispute Resolution:

  • Indian Law Compliance: All disputes are governed by Indian jurisdiction.
  • Mandatory Dispute Steps: Disputes must progress through support, mediation, and arbitration phases.
  • Confidential Handling: All dispute records remain confidential.
  • Non-Compliance Consequences: Refusing participation may lead to suspension or termination.

M. Mess Provider Acknowledgment and Agreement:

By continuing to use the DMFU platform, you confirm that:

  • You understand and agree to DMFU’s governing law policies.
  • You consent to the binding arbitration process in case of unresolved disputes.
  • You acknowledge that DMFU’s decisions after arbitration are final and binding.

12. Amendments to Terms and Conditions

This section outlines how DMFU may update or modify the Mess Owner Terms and Conditions, how mess providers will be notified, and their rights regarding these changes.

A. Right to Amend the Terms and Conditions

DMFU reserves the right to amend, modify, or update these Terms and Conditions at any time to:

  • Reflect changes in Indian laws and regulations.
  • Introduce new platform features or subscription models.
  • Clarify existing policies for better transparency.
  • Enhance data protection and security measures.

B. Types of Amendments

DMFU categorizes amendments as:

1. Major Amendments (Significant Changes)

  • Change in refund policies or platform fees.
  • Modifications affecting financial transactions.
  • Introduction of new compliance requirements (e.g., new FSSAI standards).

Notification Requirement:

  • Mess providers will receive a 15-day advance notice before the changes become effective.
  • Mess providers may need to reconfirm consent via the Mess Dashboard.

2. Minor Amendments (Non-Significant Changes)

  • Adjustments to language clarity or formatting.
  • Minor updates to support channels.

Notification Requirement:

  • No advance notice required for minor updates.
  • Updated terms will be accessible through the Mess Dashboard.

C. Notification Process for Terms and Conditions Amendments

Mess providers will be notified of amendments through:

1. In-App Notifications:

  • A popup alert will appear upon login.
  • A summary of the changes will be provided with a link to the updated terms.

2. Email Notifications:

  • An email will be sent to the registered email address containing:
    • Summary of amendments.
    • Effective date.
    • Steps to review and accept the changes.

3. Website Update:

  • The Terms and Conditions section on the DMFU website will be updated with a version history for full transparency.

D. Timeline for Policy Changes to Take Effect

  • Minor Amendments: Effective immediately after publishing.
  • Major Amendments: Effective after the 15-day notice period.

E. Mess Provider Rights Regarding Policy Changes

Mess providers have the following rights regarding amendments:

1. Right to Review:

  • Mess providers can access and review the latest version of the Terms and Conditions via the Mess Dashboard → Policy Center.

2. Right to Object:

  • If a mess provider disagrees with significant amendments, they can:
    • Submit an objection notice to dailymessforu@gmail.com within 15 days of receiving the update.
  • DMFU will review the objection and may:
    • Offer clarifications or reconsider modifications.
    • Allow the provider to continue under the previous terms if legally feasible.

3. Right to Decline Amendments:

If a mess provider declines consent for mandatory updates:

  • DMFU may:
    • Restrict platform access if the changes are essential for compliance.
    • Offer account termination with proper settlement of pending coupon balances.

F. Mess Provider Responsibilities for Reviewing Amendments

Mess providers must:

  • Regularly Review Changes: Keep track of updates via the Mess Dashboard.
  • Acknowledge Important Updates: Ensure they respond to major amendments before the effective date.
  • Maintain Compliance: Adjust operations to align with updated policies.

G. Consequences of Ignoring Policy Amendments

Failure to acknowledge or comply with amended terms may result in:

  • Assumed Consent: Continuing to use the platform after the notice period will be considered implied consent.
  • Service Restrictions: Temporary or permanent service limitations until consent is provided.
  • Account Suspension: For critical compliance failures.

H. Special Cases for Immediate Policy Amendments

DMFU reserves the right to implement immediate policy changes without prior notice under the following circumstances:

  • Security Breaches: To safeguard platform security.
  • Legal Compliance: If ordered by regulatory authorities.
  • Urgent Operational Adjustments: For critical platform integrity updates.

I. How to Track Amendments and Policy Versions

Mess providers can track historical and current versions of the Terms and Conditions through:

  • Mess Dashboard → Policy Center → Change Log.
  • Email Summaries: Sent for major updates.
  • Version Numbering: Each updated document will reflect:
    • Version Number.
    • Effective Date.
    • Summary of Changes.

J. DMFU’s Responsibilities When Amending Policies

DMFU ensures:

  • Transparency: Clear communication of all significant changes.
  • Fair Notice: Providing adequate time for review.
  • Support Access: Assistance through the Support Team for clarifications.

K. Mess Provider Acknowledgment of Policy Amendments

Mess providers acknowledge that:

  • Policies Will Evolve: The platform is subject to continuous improvement.
  • Compliance is Mandatory: Continued use requires agreement with updated policies.
  • Advance Notice Will Be Given: For all major amendments, except in urgent cases.

L. Contact Information for Policy Amendment Inquiries

Mess providers can seek clarification on amendments through:

  • Support Team: dailymessforu@gmail.com
  • Legal Compliance: dailymessforu@gmail.com

✅ Key Takeaways for Amendments to Terms and Conditions:

  • DMFU Reserves the Right to Amend: Terms may be updated for compliance and platform improvements.
  • Notification Methods: Changes will be communicated via in-app alerts, emails, and the Mess Dashboard.
  • Mess Provider Rights: Providers can review, object, or decline changes (subject to service limitations).
  • Transparency: A change log will be maintained for version tracking.

M. Mess Provider Acknowledgment and Agreement:

By continuing to use the DMFU platform, you confirm that:

  • You understand DMFU’s amendment policies.
  • You acknowledge that policies may change over time.
  • You agree to stay informed and comply with all updated terms.

13. Limitation of Liability

This section outlines DMFU’s limitations of liability regarding the platform's services, mess provider activities, and potential financial or legal claims.

A. Scope of Limitation of Liability

DMFU provides a digital platform facilitating meal subscriptions and payment management for mess providers but is not directly responsible for:

  • Meal Quality: DMFU does not prepare, serve, or manage the food provided by mess owners.
  • Pricing and Meal Plans: DMFU only facilitates subscription management; meal pricing and plans are set by the mess provider.
  • User-Mess Interactions: DMFU does not control user behavior but offers a structured dispute resolution process.
  • Third-Party Services: DMFU integrates with payment gateways and KYC services but does not manage their independent policies.

B. Financial Limitations on Liability

DMFU’s financial liability towards mess providers is strictly limited to:

  1. 1. Coupon Management Liability:
    • Secure Handling: DMFU guarantees the 1:1 INR to coupon value within the platform.
    • Delayed Payments: DMFU is liable only for delays exceeding 7 working days from withdrawal requests, provided all KYC details are correctly submitted.
  2. 2. Platform Service Charges:
    • DMFU charges a 3% platform fee for coupon withdrawals.
    • DMFU is not liable for indirect losses due to:
      • Pricing errors set by the mess provider.
      • Underpricing or overpricing of meal plans by the mess provider.
  3. 3. Service Interruptions:
    • DMFU’s financial liability is limited in cases of:
      • Platform Downtime: If the platform is temporarily unavailable for maintenance.
      • Service Disruption Due to Force Majeure: (e.g., natural disasters, power outages, cyberattacks).

Liability Cap: DMFU’s total liability for financial claims shall not exceed the total platform fees collected from the mess provider in the preceding 3 months.

C. Liability for Data Loss or Security Breaches

While DMFU prioritizes data security, it cannot be held liable for:

  • Third-Party Breaches: If a payment gateway or KYC service provider suffers a security breach.
  • Mess Provider Mismanagement: If data leaks occur due to the mess provider’s mishandling of login credentials or failing to use 2FA security features.

However, DMFU will take corrective actions such as:

  • Immediate Notification to affected parties.
  • Data Encryption Measures for financial records.

D. Exclusions from Liability

DMFU will not be held responsible for:

  1. 1. Mess Service Failures:
    • Poor meal quality, service delays, or hygiene violations.
    • Mismanagement of meal subscriptions by the mess provider.
  2. 2. User Behavior and Misconduct:
    • False reviews or negative feedback posted by users.
    • User disputes not involving platform policy violations.
  3. 3. Unforeseen Technical Failures:
    • Server Downtime during scheduled maintenance.
    • Technical bugs due to third-party software dependencies.
  4. 4. Legal Non-Compliance by Mess Providers:
    • Operating without a valid FSSAI license.
    • Non-compliance with tax regulations (e.g., GST filing).

E. Liability in Refund and Payment Disputes

DMFU acts as a facilitator and does not:

  • Guarantee refunds beyond the stated refund policies.
  • Mediate refund disputes outside the platform’s dispute resolution framework.

Exceptions:

  • If DMFU fails to process a coupon refund due to a system error, the platform will refund the eligible amount within 7 working days.

F. Liability in Case of Force Majeure Events

DMFU shall not be held liable for service interruptions due to:

  • Natural Disasters: Earthquakes, floods, fires.
  • Technical Failures: Server outages beyond reasonable control.
  • Government Actions: Regulatory changes affecting platform operations.
  • Cyber Attacks: Large-scale data breaches despite preventive measures.

In such cases, DMFU will:

  • Attempt to restore services at the earliest convenience.
  • Ensure data protection remains a priority.

G. Limitation on Indirect or Consequential Damages

DMFU shall not be liable for:

  • Lost Profits or Business Losses.
  • Reputational Damage.
  • Loss of Future Earnings due to temporary service issues.

H. Mess Provider Responsibilities to Limit Liability Risks

Mess providers are expected to:

  • Ensure Legal Compliance: Maintain valid licenses.
  • Follow Platform Guidelines: Adhere to meal quality and refund policies.
  • Secure Accounts: Use two-factor authentication (2FA) for added protection.
  • Provide Accurate Listings: Avoid misleading pricing or meal descriptions.

I. DMFU’s Responsibilities to Minimize Liability Risks

DMFU ensures the following measures:

  • Platform Stability: Regular system updates and security patches.
  • Data Encryption: AES-256 encryption for sensitive data.
  • Support Access: Available via multiple channels for dispute handling.

J. Indemnification Clause (Mess Provider’s Responsibility)

Mess providers agree to indemnify and hold DMFU harmless against:

  • Claims arising from non-compliance with food safety laws.
  • User health issues caused by poor meal quality.
  • Financial disputes related to mismanagement of meal plans or coupons.

K. Contact Information for Liability Inquiries

Mess providers can seek further clarifications on liability concerns by contacting:

  • Support Team: dailymessforu@gmail.com
  • Legal Compliance Team: dailymessforu@gmail.com
  • Phone Support: +91-8484837340

✅ Key Takeaways for Limitation of Liability:

  • Limited Financial Liability: DMFU’s financial liability is capped at 3 months' platform fees.
  • No Control Over Meal Quality: DMFU only facilitates meal services, not the actual food delivery.
  • Security Measures in Place: Strong encryption and data handling protocols.
  • Mess Provider Responsibility: Ensure compliance and service transparency.

L. Mess Provider Acknowledgment and Agreement:

By continuing to use the DMFU platform, you confirm that:

  • You understand the limitations of liability described in this policy.
  • You agree to indemnify DMFU for issues arising from non-compliance.
  • You acknowledge that DMFU’s liability is limited to platform fees collected.

14. Contact Information and Support Services

This section provides detailed guidelines for mess providers on how to contact DMFU's support team, the types of support services available, response timelines, and the process for handling queries and complaints.

A. Purpose of Contact and Support Services

DMFU’s Support Services are designed to assist mess providers with:

  • Technical Support: Assistance with platform features and troubleshooting.
  • Financial Inquiries: Clarification on coupon withdrawals, refund processing, and transaction errors.
  • Compliance Support: Guidance on document submission, KYC verification, and legal requirements.
  • Policy Clarifications: Help understanding the Terms and Conditions and Privacy Policies.
  • Dispute Resolution Assistance: Handling conflicts with users related to subscriptions and meal services.

B. Available Support Channels for Mess Providers

Mess providers can contact DMFU’s support team through the following channels:

  1. 1. In-App Support (Primary Channel)
    • Accessible via Mess Dashboard → Support Center → New Query.
    • Best For:
      • General platform usage questions.
      • Technical issues.
      • Refund and coupon queries.
  2. 2. Email Support (Secondary Channel)
  3. 3. Phone Support (For Urgent Matters)
    • Phone Number: +91-8484837340
    • Availability: Monday to Saturday, 10:00 AM – 6:00 PM (IST).
    • Best For:
      • Urgent technical failures affecting service.
      • Payment-related issues requiring immediate attention.
  4. 4. Help Center Knowledge Base (Self-Service)
    • Location: Mess Dashboard → Help Center.
    • Content Available:
      • Guides for Mess Registration.
      • Compliance and KYC Documentation.
      • Coupon Withdrawal Tutorials.
    • Best For: Self-guided troubleshooting and understanding platform policies.

C. Support Request Submission Process

To submit a support request:

  1. Login to the Mess Dashboard.
  2. Go to Support Center → New Query.
  3. Select the Category of the issue (e.g., Technical, Payments, Policy Clarifications).
  4. Provide a detailed description and upload relevant screenshots or documents.
  5. Submit the Ticket.
  6. Receive Ticket ID: A confirmation email with a unique ticket number will be sent.

D. Response Timeframes for Support Requests

DMFU aims to resolve support queries within the following timelines:

Query Type Response Time Resolution Time
Technical Issues 24 hours 2-5 working days
Coupon/Payment Queries 24 hours 3-7 working days
Compliance and KYC Verification 48 hours 5-7 working days
Legal and Policy Clarifications 48 hours 7-10 working days
Dispute Resolutions 72 hours 7-14 working days

E. Escalation Process for Unresolved Queries

If a mess provider feels their issue was not adequately addressed, they can escalate the matter:

  1. Step 1: Submit an Escalation Request
    • Go to Mess Dashboard → Support Center → Escalate Ticket.
  2. Step 2: Contact the Compliance Team
  3. Step 3: Final Review by Senior Management
    • If the issue remains unresolved, it will be reviewed by DMFU’s senior compliance team.

F. Support for Compliance and Legal Clarifications

Mess providers seeking help with legal compliance can access:

  • Compliance Webinars: Periodic webinars hosted on the Mess Dashboard.
  • FSSAI and GST Clarification Documents: Available in the Help Center.
  • Direct Legal Consultation: For critical issues requiring detailed assistance, contact dailymessforu@gmail.com.

G. Support for Financial Queries and Coupon Management

Mess providers facing financial issues can request assistance for:

  • Coupon Withdrawal Delays.
  • Refund Processing Errors.
  • Platform Charges Clarification.

Process:

  • Submit a support ticket through Finance Support → New Query.
  • DMFU will verify transaction records and respond within 3-7 working days.

H. Support Limitations and Exemptions

DMFU provides support only for platform-related issues and does not cover:

  • Meal Quality Disputes: Handled directly between mess providers and users.
  • Local Legal Disputes: Matters unrelated to DMFU’s platform policies.
  • Third-Party Service Failures: Failures from banking partners or external payment gateways.

I. Mess Provider Responsibilities When Seeking Support

  • Provide Accurate Information: Share all relevant details during ticket submission.
  • Use Official Channels Only: Avoid direct messaging DMFU staff outside authorized channels.
  • Maintain Professional Conduct: Avoid using offensive language during support interactions.

J. DMFU's Responsibilities in Support Management

  • Timely Responses: Adhering to the specified response timeframes.
  • Transparent Communication: Providing detailed responses with clear next steps.
  • Data Protection: Ensuring all submitted documents are securely handled during support processing.

K. Consequences for Misuse of Support Services

Mess providers misusing support channels may face:

  • Warning Notices: For repeated non-platform queries.
  • Temporary Support Restrictions: If support services are intentionally misused.
  • Account Suspension: For abusive behavior towards the support team.

L. Contact Information for Direct Support Access

Mess providers can reach out for assistance via:

✅ Key Takeaways for Contact Information and Support Services:

  • Multiple Support Channels: In-app, email, and phone support are available.
  • Defined Response Times: Most issues are addressed within 3-7 working days.
  • Escalation Mechanism: Mess providers can escalate unresolved tickets to senior management.
  • Professional Conduct: Misuse of support services can lead to account restrictions.

M. Mess Provider Acknowledgment and Agreement:

By continuing to use the DMFU platform, you confirm that:

  • You understand the support services structure and available channels.
  • You agree to use official support channels for issue resolution.
  • You acknowledge the expected response timelines and escalation policies.

15. Final Acknowledgment and Agreement

This section serves as a formal acknowledgment and agreement from mess providers, confirming their understanding and acceptance of the DMFU Terms and Conditions. It also outlines the binding nature of this agreement and the consequences of non-compliance.

A. Acceptance of Terms and Conditions

By registering and continuing to use the DMFU platform, the mess provider hereby acknowledges and agrees that:

  • They have carefully read, understood, and fully accepted the Terms and Conditions outlined herein.
  • These Terms and Conditions constitute a legally binding agreement between the mess provider and Beginning Solutions Pvt. Ltd. (DMFU).
  • Continued use of the platform constitutes ongoing consent to comply with the latest policies and amendments.

B. Agreement to Key Platform Policies

Mess providers expressly agree to:

  1. Service Quality and Meal Standards:
    • Maintain high food quality standards and comply with hygiene policies.
    • Ensure timely meal delivery and adherence to listed meal plans.
  2. Financial Compliance and Coupon Management:
    • Abide by the coupon-based payment system and platform charges.
    • Ensure accurate financial reporting and compliance with Indian taxation laws.
  3. Legal and Licensing Compliance:
    • Maintain a valid FSSAI license and update compliance documents regularly.
    • Operate in accordance with Indian laws and local food safety regulations.
  4. Data Privacy and Security:
    • Adhere to DMFU’s data handling policies.
    • Prevent unauthorized data sharing and misuse of user data.
  5. User Interaction and Dispute Management:
    • Resolve disputes using the official DMFU dispute resolution process.
    • Treat all users with professionalism and fairness.

C. Mess Provider Obligations and Responsibilities

By accepting these Terms, mess providers commit to:

  • Fulfilling Active Subscriptions: Honor all active meal plans and avoid sudden cancellations without valid reasons.
  • Upholding Transparency: Provide accurate meal descriptions, pricing, and refund policies.
  • Timely Compliance Updates: Keep licenses, KYC documents, and business details updated in the Mess Dashboard.

D. Consequences for Non-Compliance with Agreement Terms

Failure to adhere to these Terms and Conditions may result in the following consequences:

  1. Minor Violations:
    • Warning Notice issued with a 7-day correction period.
    • Temporary suspension of new subscriptions until the issue is resolved.
  2. Repeated or Major Violations:
    • Account Suspension with restricted access to the Mess Dashboard.
    • Coupon withdrawals temporarily blocked.
  3. Severe Violations or Fraudulent Behavior:
    • Permanent Account Termination.
    • Coupon Forfeiture if the violation involves fraudulent transactions.
    • Legal Action: DMFU reserves the right to report cases to Indian authorities in cases of severe fraud, tax evasion, or food safety breaches.

E. Mess Provider Rights and Protection Under This Agreement

Mess providers retain the following rights:

  • Right to Fair Treatment: DMFU ensures fair and unbiased treatment for all mess providers.
  • Right to Dispute Resolution: Mess providers can access the dispute resolution framework for platform-related issues.
  • Right to Data Protection: All mess provider data will be securely handled in compliance with Indian data protection laws.

F. Independent Business Relationship Disclaimer

Mess providers acknowledge that:

  • Independent Service: They operate as independent businesses, and DMFU does not control the actual food services provided.
  • No Employment Relationship: Registering as a mess provider does not create an employee-employer relationship with DMFU.
  • Limited Platform Liability: DMFU solely provides a facilitator platform and is not liable for meal quality, pricing issues, or user dissatisfaction.

G. Entire Agreement Clause

This document constitutes the entire agreement between the mess provider and DMFU. It:

  • Supersedes any prior agreements or understandings.
  • Applies universally to all registered mess providers on the platform.

H. Severability Clause

If any section or provision of this agreement is found to be legally unenforceable or invalid:

  • The remaining provisions will continue to remain valid and enforceable.
  • DMFU may revise the unenforceable provision to align with applicable laws.

I. No Waiver Clause

Failure by DMFU to enforce any section of these Terms and Conditions shall not be considered a waiver of its right to enforce such provisions in the future.

J. Mess Provider Declaration of Consent

By clicking "I Agree" or continuing to use the DMFU platform, the mess provider explicitly declares:

  • Full Understanding: They have reviewed and understood the Terms and Conditions.
  • Voluntary Consent: They agree to comply with all outlined policies voluntarily.
  • Legally Binding Agreement: They accept that this constitutes a legally binding contract under Indian law.

✅ Key Takeaways for Final Acknowledgment and Agreement:

  • Legally Binding: Mess providers agree to be legally bound by the Terms and Conditions.
  • Ongoing Compliance: Providers must stay updated with any policy amendments.
  • Consequences for Breach: Non-compliance can result in suspension, termination, or legal action.
  • Independent Service: Mess providers operate as independent businesses with full responsibility for their services.

K. Contact Information for Legal Clarifications:

Mess providers can seek further clarifications or legal support regarding this agreement through:

  • Support Team: dailymessforu@gmail.com
  • Legal Compliance Team: dailymessforu@gmail.com
  • Phone Support: +91-8484837340

L. Mess Provider Acknowledgment and Agreement:

By accepting these Terms and Conditions, you confirm that:

  • You fully understand and accept the policies outlined.
  • You agree to abide by all platform rules and legal requirements.
  • You acknowledge DMFU’s right to take corrective action in case of non-compliance.